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Privacy Policy

Last updated: January 15, 2026

This Privacy Policy explains how VGDEV Solutions (“we”, “us”) collects, uses, shares, and protects personal data when you use https://vgdevsolutions.gr/ (the “Site”) and purchase/use our Products.

1) Data Controller / Contact

Controller: VGDEV Solutions
Email: info@vgdevsolutions.gr
Country: Greece

2) Personal data we collect

Depending on how you use the Site, we may collect:

A) Data you provide

  • Account data (name, email, login credentials)

  • Billing details (name, address fields you enter, country)

  • Purchase/order details (Products purchased, amounts, timestamps)

  • Support requests (messages, attachments, site details you choose to share)

B) Data collected automatically

  • Device and usage data (IP address, browser type, pages visited, referral source)

  • Cookies and similar technologies (see Cookies section)

  • Security logs (to prevent fraud/abuse)

C) License/activation data (if applicable)

  • Domain/website used for activation

  • Product version and activation timestamps

  • Limited technical diagnostics (only what is necessary to operate licensing/support)

D) Payment data
Payments are processed by third-party payment providers. We do not store full card details on our servers. Payment providers may generate payment receipts and process refunds/chargebacks according to their policies.

3) Why we use your data (purposes)

We process personal data for the following purposes:

  1. To provide Products and perform the contract
    (create accounts, deliver downloads/license keys, provide updates, respond to support)

  2. To operate, secure, and improve the Site and Products
    (fraud prevention, security monitoring, debugging, performance)

  3. To communicate with you
    (transactional emails, support replies, important product notices)

  4. To comply with legal obligations (where applicable)
    (record-keeping, handling legal requests)

  5. Marketing (only where permitted/with your choice)
    (newsletters or product updates if you opt in, or as permitted by law)

4) Legal bases (GDPR)

Where GDPR applies, we rely on:

  • Contract (to deliver Products and provide support),

  • Legitimate interests (security, fraud prevention, improving services),

  • Consent (where you opt into marketing or non-essential cookies),

  • Legal obligation (where we must keep records or respond to lawful requests).

5) Cookies

We use cookies for:

  • essential site functionality (sessions, cart, login),

  • security,

  • preferences,

  • analytics (where used and subject to your consent where required).

You can control cookies via browser settings and any cookie preference tool on the Site.

6) Sharing of data

We share personal data only when necessary, such as with:

  • Payment providers (to process payments, receipts, refunds/chargebacks),

  • Hosting/infrastructure providers (Site hosting, backups, security),

  • Email delivery providers (transactional emails),

  • Analytics providers (if enabled),

  • Support tools (if used),

  • Authorities if required by law.

7) International transfers

If data is transferred outside the EEA/UK, we will use appropriate safeguards where required (e.g., contractual protections).

8) Data retention

We retain personal data only as long as necessary for:

  • providing Products, licensing, and support,

  • maintaining security and preventing fraud,

  • meeting any applicable legal obligations.

You may request deletion where applicable (see Your Rights).

9) Your rights

Depending on your location and applicable law, you may have rights to:

  • access, correction, deletion,

  • restriction of processing,

  • data portability,

  • objection to processing,

  • withdraw consent (where processing is based on consent),

  • lodge a complaint with a supervisory authority (in Greece: the Hellenic Data Protection Authority).

To exercise rights, email info@vgdevsolutions.gr. We may need to verify your identity.

10) Security

We use reasonable technical and organizational measures to protect data. No method of transmission or storage is 100% secure.

11) Children

The Site and Products are not intended for children under 16. We do not knowingly collect personal data from children.

12) Changes to this Policy

We may update this Privacy Policy. The latest version will be posted on the Site with an updated date.