Privacy Policy
How VGDev Solutions collects, uses and protects your personal data.
This Privacy Policy explains how VGDev Solutions ("we", "us") collects, uses, shares and protects personal data when you use the website https://vgdevsolutions.gr/ (the "Site") and purchase or use our products.
1. Data controller / Contact
Data controller: VGDev Solutions
Email: info@vgdevsolutions.gr
Country: Greece
2. What personal data we collect
Depending on how you use the Site, we may collect:
A) Data you provide
- Account data (name, email, login details)
- Billing details (name, country, fields you fill in)
- Order details (products, amounts, timestamps)
- Support requests (messages, attachments, site details you choose to share)
B) Data collected automatically
- Device and usage data (IP address, browser type, pages visited, referral source)
- Cookies and similar technologies (see the Cookies section)
- Security logs (for fraud and abuse prevention)
C) License / activation data (where applicable)
- Domain or site used for activation
- Product version and activation timestamps
- Limited technical diagnostics, only what is necessary for license operation and support
D) Payment data
Payments are processed by third-party payment providers. We do not store full card details on our servers. Payment providers may generate payment records and handle refunds according to their own policies.
3. Why we use your data
- To provide the products and perform the contract (creating accounts, delivering downloads or license keys, updates, support)
- To operate, secure and improve the Site and products (fraud prevention, security monitoring, debugging, performance)
- To communicate with you (transactional emails, support replies, important notices)
- To comply with legal obligations (where applicable)
- For marketing only where permitted or with your consent
4. Legal bases (GDPR)
Where GDPR applies, we rely on contract (to provide products and support), legitimate interests (security, fraud prevention, improvement), consent (where you opt in to marketing or non-essential cookies) and legal obligation (where record-keeping or responding to lawful requests is required).
5. Cookies
We use cookies for basic functionality (sessions, cart, login), security, preferences and analytics (where used and with your consent where required). You can control cookies through your browser settings and any cookie preference tool on the Site.
6. Data sharing
We share personal data only when necessary, for example with payment providers, hosting and infrastructure providers, email delivery providers, analytics providers (if active), support tools, and with authorities when required by law.
7. International transfers
If data is transferred outside the EEA/UK, we will use appropriate safeguards where required (e.g. contractual protections).
8. Data retention
We retain personal data only for as long as necessary to provide products, licensing and support, maintain security and comply with any legal obligations. You can request deletion where applicable.
9. Your rights
Depending on your location and applicable law, you may have the right to access, rectification, erasure, restriction of processing, data portability, objection, withdrawal of consent and to lodge a complaint with a supervisory authority (in Greece: the Hellenic Data Protection Authority). To exercise your rights, email info@vgdevsolutions.gr. We may need to verify your identity.
10. Security
We use reasonable technical and organizational measures to protect data. No method of transmission or storage is 100% secure.
11. Children
The Site and products are not directed to children under 16. We do not knowingly collect personal data from children.
12. Changes to this Policy
We may update this Privacy Policy. The latest version will be published on the Site with an updated date.